Thank you for contacting us. I see that you requested a refund for your Gold Plan renewal; unfortunately, DSDApp cannot refund the subscription plan after the renewal. We informed you seven days before the renewal about the expected charges on your credit card and the cancelation option.
However, you still can cancel your subscription plan and there will be no further charges on your credit card. Your account will still remain on the gold plan until the expiration.
As an active Gold member you have access to unlimited cases and full functionality:
- Unlimited Smile Design and 3D designs.
- Personal Online Training session for you and your team (Click here to book your session)
- Premium Support
For reference to our agreement and policies, please see the attached images.
By creating a DSDApp account you agreed to our terms and conditions
Our Terms and Conditions state our refund and cancelation policy.
Please don't hesitate to contact us if you have any questions.