If your app is freezing or unexpectedly closing, follow these simple steps to reboot your app. 


1. Close your app; you will do this by activating your application pane (depending on your device, the sliding motion with your finger will vary or double-tap on the home button). The application pane will show you all the apps that are open in your device and that are running the background. 


2. Slide in an upward motion to close the app entirely. This will shut down the app and allow for reconfiguration. To exit the application pane, tap anywhere else on the screen or tap on the home button. 


3. Once this is complete, we recommend completely shutting down your device and turning it off for 1-2 minutes. This will allow for the device to reboot and refresh.


4. Turn ON your device and log back into your app. You may reopen the design. Or if the case was not saved, the app will ask you if you would like to Continue & Save or Close the design. 


Important Note: CLICK HERE if you would like to follow our video tutorial.